FAFSA Verification Takes Center Stage in COVID-19 Era
Unfortunately, institutions that don't already have technologies in place to accommodate remote processing may be relying on e-mail and other unsecure form collections that put both the institution and its students and their families at a greater security risk.
Considering the probable increase in Professional Judgment volume, students and families filing the appeal require additional guidance to ensure proper documentation accompanies the request. If this information is lacking, it will result in incomplete paperwork, unnecessary delays and possibly denial of the appeal. This can cause further backlog and headaches for the institution — and even more so if it is being handled via manual, paper-based processes. To avoid this scenario, it is critical for schools to have a way to process these requests remotely, efficiently and with proper guidance, particularly if the student cannot make it to the physical campus location.
Technological Preparation Is Key
Most financial aid or even student information system technologies are administrator-centric and lack a navigable, efficient way for students to maneuver the verification process. They also often only offer limited tools, making it difficult to identify a holistic view of the full verification process. As students' current and future economic situations are likely to be impacted for the long haul, the need for a comprehensive financial aid solution — that can automate and provide real-time tracking and communication of ISIR verification processes, comment codes and professional judgements — has now taken center stage.
And, as there is a lot of buzz around improving the student experience and overall student success, the ability to offer students a dynamic, efficient experience in supporting their efforts to appeal for special financial support — especially given the current pandemic — will be a game-changer for those institutions that prepare for this new era. Increased demand on financial aid offices is coming. Make sure you are ready.
About the Author
Magda El Baggar is director of client solutions for Anthology.