How AI Solutions Can Impact the Student End-User Experience
As educators, we should evaluate opportunities to leverage AI. We should think about the interplay between technology and humans, and how technology creates value. For example, deploying capabilities that reduce friction at the expense of comprehension degrade value. Instead pursue capabilities that can offload friction from one part of the process to create bandwidth for handling friction in another that enriches comprehension and learning outcomes. In the net, you position the technology or capability to better position the learner for success.
Leverage Existing Technology Partners
Engage your existing network of technology partners to understand how they are leveraging AI to enrich their platforms. For example, when we implemented DeVry's earliest pilots of learners' support, we started with those we already knew and trusted, enabling us to serve as early adopters for the capabilities coming into production. This also allowed us to move swiftly without compromising security or ethical considerations. In areas where we believe we can lead the market, we're finding design partners that we feel we can grow and innovate with, leveraging the best of their engineering and design thinking alongside our deep understanding of the problems we seek to solve on behalf of our learners.
The rapid advancements in AI have accelerated our ability to address complex educational challenges at unprecedented speed and scale. Yet even with all the technological breakthroughs, the core imperative remains unchanged — we must continue improving learner experiences and outcomes.
While AI enables us to deliver personalized, adaptive learning like never before, technology alone is insufficient. The most transformative solutions will holistically integrate people, processes, data, and technology. We must continuously iterate as pedagogical needs and AI capabilities continue advancing rapidly. Solutions that were innovative yesterday may become obsolete today. Only by taking a dynamic, human-centered approach can we fulfill the promise of AI in education — empowering all learners to achieve their highest potential.
This article was first published in The Evolllution. Reposted with permission.
About the Author
Richard Korczyk is the chief experience officer of DeVry University. He is responsible for delivering on DeVry's mission and commitment to student CARE throughout the learner experience. Korczyk focuses on evaluating the whole learner ecosystem, keeping DeVry's learners at the center and architecting experiences to improve both learner and institutional outcomes. He also oversees learner experience strategy in partnership with all departments within the university, driving analytics, business process engineering, and experience mapping to align stakeholders in DeVry's commitment to CARE. He started with DeVry in 2009. Korczyk holds a bachelor's degree in business administration from Saint Xavier University. He also earned an MBA and graduate certificate in Customer Experience Management from DeVry University's Keller Graduate School of Management.