Is Your ERP Platform Burning?
As legacy ERP solutions begin to show their age, the difference between "cloud-enabled" and "cloud-native" software is becoming a flash point for many higher education institutions.
I always learn something new when I am with my friends in the higher education and ERP industries. I learned yet a new term at Educause 2019 in Chicago this year: "BURNING PLATFORM!" It sounds ominous and brings to mind visions of 1990s oil platforms in the Gulf of Mexico. But what does it actually mean?
"Burning platform" is a new term used by some consultants and many competing ERP solution providers to refer (harshly) to companies that are continuing to pull their customers along with a dead-end, "legacy" solution. Having implemented some of these solutions in the past, I can attest that many are using the same core code as they did in the late '90s and early 2000s. While still functional, a burning platform is older and uses somewhat outdated programming methods to post journal entries to a general ledger, move student data into tables, and handle integration records being transferred between old ancillary systems. If you are familiar with running these older systems, I'm sure you can think of a number of routines and scripts you have used for years to manage your ERP.
Are These Platforms Really "Burning?"
Many of these legacy systems have been around for decades and continue to be functional from a user perspective. Even though they come from the on-premise days of ERP, many have been "cloud-enabled" to make them mostly functional in the cloud. Moreover, institutional staff professionals know the software, and they are experts on keeping the systems running smoothly.
As a technology leader with strong experience in ERP systems, I would say these platforms aren't necessarily burning as much as they are smoldering. Some of these "legacy" systems are showing their age and customers are finding them to be more difficult to manage and integrate with other systems without some significant investment. At the Educause conference this year, I saw a clear line between what might be termed as legacy, cloud-enabled systems and fully modernized, cloud-native products. I saw the "smoke" coming not only from what I would call the legacy solution providers, but also from many of their customers who are dissatisfied with those solution providers' progress in keeping up with other "cloud-native" software. Many are frustrated with the lack of features and functionality in areas like modern reporting, analytics, document management and workflow.
I have many friends running these systems in public and private colleges and universities who tell me they see the smoldering turning into a full five-alarm fire. There is a growing frustration brewing with institutions using "legacy" software from several camps. CIOs and other technology professionals are dissatisfied with the lack of quality workflow, reporting, management, and analytics tools. In an environment where institutions are increasingly being asked to do more with less, many CIOs feel as if they are spending more and getting no innovation from their providers. They feel that these solution providers are out of touch with the negative trends in student demographics, tuition costs, insurance costs, and a plethora of other pressures facing higher education. I believe that the bet has been placed several companies that their customers either do not have the funds or are too risk-averse to make a change.
Change Is Coming
I was asked on a panel this year to share what I thought was the major concern for institutions in making the decision to move to newer, cloud-native solutions. This was easy, since I hear it from many technology leaders each week. I said, "It's like turning a battleship around in a bathtub." There are a thousand issues related to institutional data, security, integration, workflows, campus culture and change that must be addressed in a new implementation. It's not insurmountable, but it takes a substantial commitment, vision and investment from the institution and its people.