Top 3 Concerns Educators Have About Digital Credentials: And Why You Should Offer Them Anyway
The promise of digital credentials has had many people in education and employers excited for years. Offering recognition for skills and knowledge gained over time in a digital format that can be shared and verified quickly and easily appears to be the answer to many of the challenges facing higher education today. From highlighting the value of higher education, to showcasing the skills learners bring to future employers, to improving equity across the board, the potential of digital credentials is thrilling.
So why aren't digital credentials everywhere by now?
During a roundtable discussion, "What Keeps You Up At Night? Ask Your Questions About Digital Credentials," at 1EdTech's recent 2024 Learning Impact Conference, three concerns emerged as the primary challenges.
1) Employers Don't Know What to Do With Digital Credentials.
Several attendees mentioned that when they talk to employers there is confusion over what a digital badge is and the purpose it serves. It's possible that those working on digital credentials fell into the trap of assuming that because we have been working on this for so long, everyone else knows what we're talking about. There is also the problem that the jargon and terminology are varied and change over time, so it can be confusing, even for those who regularly work with digital credentials. (We try to clear some of that up here.)
Instead, the community suggested that when talking to employers, we switch the conversation from badges and credentials to skills, and more specifically, the skills employers are looking for. Some institutions and organizations, like Western Governors University, offer skills libraries to help define skills and competencies and match them to labor market needs.
Other institutions suggested working directly with specific employers in one industry or region to help bridge the gap of understanding. For example, Wichita State University worked directly with industry organizations to help define exactly what was needed from students, ensuring all stakeholders were on the same page.
By starting a credential or badging program in a smaller area, or to fit the needs of employers in a specific industry or region, credential issuers can help bridge the gap of understanding with employers, showcase the value of digital credentials, and fill the skills gaps challenging employers. In this way, educators can draw a direct connection between the credentials an institution offers and the skills employers need.
1EdTech is also working with HR Open on a new Learning and Employment Resume standard that incorporates digital credential standards. This standard will incorporate an individual's skills, knowledge, and achievements in a more digitally verifiable way using a résumé standard human resources is already familiar with.
2) Learners Don't Know How to Use Them.
Another concern raised was that even if employers took the digital credentials, learners don't know how to access the credentials to share them.